Rushmore Register/Accreditation services are provided by Rushmore Digital Ltd, 7 Khan Asparuh str., Sofia, 1463, Bulgaria.
The terms "we," "us," "Rushmore" and "Company" refer to Rushmore Digital Ltd, 7 Khan Asparuh str., Sofia, 1463, Bulgaria, a limited liability company organized and existing under the laws of the UK, or any successor or assignee of the Company.
The services offered at www.rushmore-digital.com, www.rd-r.com or mail.rushmore-digital.net
We are in the business of providing an online platform that our customers may use to create online registration websites for events, seminars or conferences and promote them by creating, sending and managing emails (which, when sent using the "Services").
The terms "Rushmore Register/Accreditation" and "Rushmore" refers either to the business or the online platform as the context requires.
The term "Services" refers to the services offered by Rushmore.
The term "Client" refers to an individual or entity who or which use our Services.
The term "Delegate" refers to an individual or entity who or which is registered for Client event using our Services.
The term "you" refers to any Client (or other party whose contact information has been provided to us over the internet) who is reading this Privacy Policy, or on behalf of whom this policy is being read.
The term "Website" refers to the website with the URL http://www.rushmore-digital.com.
The term "Personal Information" means information about an individual who is a Client and includes any "Supplemental Personal Information" that we obtain.
The term "Distribution List" means a list of contact details, email addresses of Delegates which our Client has collect, send, or intends to send, Email Campaigns, and other information relating to such Delegates, that we obtain, and includes any "Supplemental Customer Information". The information in Distribution Lists is sometimes referred to herein as "Delegate Data."
We will use and disclose your Personal Information only as follows:
1. To promote use, including continued use, of our Services. If you use any of our Services, and may benefit from using one or more other Services we offer, we may send you an email telling you about the other Service or Services.
2. To bill and collect sums owed to us. Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing and send billing information to such third parties, who maintain all information in confidence, to process your orders and credit card payments.
3. To send you System Alert Messages to let you know about temporary or permanent changes to our Services including planned outages, new features offered, version updates, point releases, major releases, abuse warnings, changes to our Privacy Policy and possibly other documents and agreements.
4. To help enforce compliance with our Terms of Use and applicable law including, but not limited to, helping to create white lists and black lists, to develop and test algorithms, heuristics and other methods and tools for detecting violations and to apply those methods and tools. For example, in this regard, although it's the Client's responsibility to make sure that the email address of anyone who opts out of receiving Emails from that Client is removed from all of that Client's Distribution Lists, we try to make that happen automatically.
5. To provide customer support and obtain feedback.
6. To protect the rights and safety of us and our employees, Clients, owners, officers and others .
7. To meet legal requirements such as complying with court orders and valid subpoenas.
8. To provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements.
9. To prosecute and defend a court, arbitration or similar proceeding.
10. To support and improve the Services we offer including adding features and providing benchmarking and other comparison information regarding, for example, the relative success of a Clients' Email Campaigns compared to other Email Campaigns by companies in the same or different industries. Benchmarking and similar information is derived from aggregating and analyzing data.
11. To communicate with you concerning your account for an informational, as opposed to promotional, purpose.
12. To transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.
Your Delegate lists are stored on a secure Rushmore server. We do not, under any circumstances, steal your lists, contact people on your lists, market to people on your lists, sell your lists, or share your lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of your lists. Only carefully selected, authorized personnel have access to view Distribution Lists. We do not hold your lists hostage. We do not make it difficult for you to reclaim them. You may export (download) your lists from Rushmore at any time so long as we have a copy.
We will use and disclose the information in your Distribution Lists only for one or more of the following purposes:
1. To help enforce compliance with our Terms of Use and applicable law including, but not limited to, helping to create white lists and black lists, to develop and test algorithms, heuristics and other methods and tools for detecting violations, and to apply those methods and tools.
2. To bill and collect sums owed to us.
3. To protect the rights and safety of us and our employees, Clients, owners, officers and others.
4. To meet legal requirements such as complying with court orders and valid subpoenas.
5. To prosecute and defend a court, arbitration or similar proceeding.
6. To support and improve the services we offer including adding features and providing benchmarking and other comparison information based on aggregating and analyzing data.
7. To transfer your information in the event of the sale of all, or substantially all, of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.
8. To provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements.
9. To provide customer support and obtain feedback about our Services, but only for and from the Client whose Personal Information and User Data are being used.
To protect your and delegates information, Rushmore offer you (on request) the latest 128-bit Secure Socket Layer (SSL) technology for secure any communication between your or Delegates browser and Rushmore servers.
Rushmore accounts require a username and password to log in. When you're finished using Rushmore, please click the "log out" link, to prevent someone from using your computer to access your account. You must keep your username and password secure and not disclose it to a third party.
Account passwords are encrypted. We cannot see your passwords. We can only reset them.
You are solely responsible for maintaining the confidentiality of your password and account. You are also solely responsible for any and all activities that occur under your account. You may change your password, or any other account information, at any time by following instructions available on your account settings page. You agree to notify Rushmore immediately of any unauthorized use of your account or any other breach of security known to you. You must promptly inform Rushmore of actual or apparent breaches of security, such as loss, theft, or authorized disclosure or use of a User Account or password. Until Rushmore is notified by email of a breach in security, you will remain liable for any unauthorized use of the Rushmore Service through your account. In consideration for using the Rushmore Service, you agree to: (1) provide certain current, complete, and accurate information about you when prompted to do so by the Service, and (2) maintain and update this information as required to keep it current, complete and accurate. If any information provided by you during your original registration is inaccurate, Rushmore reserves the right to terminate your account immediately and your right to use the Rushmore Service.
You are solely responsible for any data, text, software, music sound, photographs, graphics, video, messages, files or other materials ("Content") which is transmitted, posted, or distributed by you through the Service, including but not limited to the contents of your e-mail communications, information, photos or images posted by you on your event pages. All Content posted by you, is your sole responsibility. Rushmore does not control the Content posted by users such as yourself via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. By using the Rushmore Service you understand and agree that you may be exposed to Content posted by other users that may be offensive, indecent or objectionable. Under no circumstances will Rushmore be liable in any way for any Content posted by any user or third party, including, but not limited to, liability for any errors or omissions in any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed or otherwise transmitted via the Service.
When you send email marketing, it bounces around from server to server as it crosses the Internet. Along the way, server administrators can read what you send. Email was never built for confidential information. Never send anything in an email that you wouldn't put on a postcard. If you have something confidential to send, do not use Rushmore Service.
We sometimes review the content of the Email Campaigns of our Clients to verify compliance with our Terms of Use. In this regard, we have software with algorithms to help us find email campaigns that may be in violation of our Terms of Use. We then have employees or independent contractors review those particular Email Campaigns. This practice benefits all Clients who are in compliance with our Terms of Use because, among other things, it reduces SPAM being sent through our servers which helps to ensure high deliverability.
Use that constitutes abuse shall be determined by Rushmore in its sole discretion. Rushmore reserves the right to terminate your account if Rushmore determines you have not complied with this ETS.
Here are the measures we take to prevent or combat abuse of Rushmore
1. Most importantly, a person at Rushmore must approve all new accounts before they're allowed to use Rushmore Service and send campaigns. Our staff uses different criteria to evaluate email campaigns templates to prevent using Rushmore services for spam distribution. 2. We require all Clients to agree to our Terms of Use before they start using Rushmore Service, and again before they can import any existing customer lists into their accounts. 3. For customers who are "starting from scratch" with Rushmore (and have no lists of customers to import), we leave to their responsibility to distribute the link to the registration form 4. For each and every list customers setup in Rushmore, they must submit their physical mailing address, plus a Permission Reminder ("you are receiving this email because you subscribed at..."). That information is inserted into their campaigns for them. 5. We automatically insert a one-click unsubscribe link in every campaign sent from our system. 6. All lists managed on Rushmore are manualy cleaned of soft bounces (on the 5th campaign attempt) and hard/undeliverable bounces are cleaned in the same day.
Dealing With Issues:
1. We embed every single email campaign sent from our servers with a Campaign ID so that recipients can easily report abuse to Rushmore. When we receive complaints via our support email, they are immediately investigated. If the campaign or user account appears suspicious in any way, the account is suspended during the investigation.
2. We check major anti-spam authorities to receive feedback alerts when any of our users' recipients report abuse. When we're able to parse those alerts, we remove the recipient from our user's list. If the reports exceed a certain threshold, we send a warning to our client. If the warnings exceed a reasonable threshold, we suspend the client's account and investigate. Most ESPs and ISPs will tell you a reasonable threshold for abuse complaints is 0.1% (1 out of a thousand people reported your campaign as junk). Because of the sheer volume of emails sent from our IPs, and because most of our IPs are shared across multiple clients, our threshold is actually much more strict.
If you have any questions, comments, or concerns or wish to update, delete or change any Personal Information submitted on this Site, or have any questions about our Privacy Policy, please visit our contact page